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Rude. Doesn't honor promise
At my best friend's recommendation, I left my car to be diagnosed after the initial screening.
He called me to inform me that fuel pump was bad, follow by whole distributor. I told him to proceed w/ the work. 6 days passed, I called him about the progress. He said it will be ready on 8-23-16(He will call me when it is ready for pick-up,I have to arrange w/ my friend to give me a ride). The problem is he never did call me as he had promised! Next day
I called 3 times at interval and left a message for him to return my call. He did after I had called Billy's BBQ to see if his shop was opened. He cussed me out & said someone from the restaurant came over to tell him about it. I didn't ask the person to go there to tell him I was looking for him. Not only was he rude,he doesn't honor his promise. I regretted that I ever came to his shop.
Reply: First off, let me just say that when Mr. Perez brought his 1988 Pontiac Firebird to our establishment, the vehicle had multiple issues, such as surging at idle, cutting off, and long extended cranking time, to just name a few. Mr. Perez had 3-4 other people working on his vehicle, prior to me. Mr. Perez said he was not sure they knew what they were doing, including replacing a timing chain, that he was sure was not done correctly.
I told Mr. Perez he would need to leave the vehicle with me, as it may take a while to go over what the other people had done to make sure the work was performed correctly.
Mr. Perez continuously called for updates, over and over again. I told Mr. Perez that I would contact him, when I had an update for him. We are a busy shop, and I call to update when I can tell them something new. I did call Mr. Perez and advised him the distributor shaft was bad, and needed replacing, and would check fuel pump after the timing was correct. Mr. Perez call on the 23rd, and I missed his call, as I do from time to time. When I get to freed up, I check my voicemail, and return calls.
I did not give Mr. Perez a timeline as I had to recheck all his previous work performed by unqualified people. The car was here for a total of 6 days, and two of those days was a Saturday and a Sunday. I had 4 working days to do the impossible.
As for the slander of me "cussing" Mr. Perez out... that is a total fabrication. All my customers know that is not my personality. I am never rude, nor do I cuss people out. I was very professional, as I always am with all my customers. That is slander to make his post seem to have some merit, but it never happened.
His best friend, that referred Mr. Perez to me, told me that Mr. Perez has been trying to get these same issues addressed for close to a year, with multiple people working on this vehicle, with no qualifications. So, how Mr. Perez thought I could fix it and check out the other work in a day or 2, I do not know.
I am sorry Mr. Perez feels the way he does, but I do not feel New Age Automotive has wronged him in any way, in fact, we did not even charge Mr. Perez for the hours of diagnostic time I put into trying to address some of the many problems with his vehicle. I would like to say New Age Automotive Services always tries to satisfy every customer, but you cannot satisfy everyone.